Unlocking Public Value: A New Model for Achieving High Performance in Public Service Organizations
A new approach to understanding and improving performance and public value
This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.
Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.
Infidelities: Stories of War and Lust
As Serb, Croat, and Bosnian Muslim armies clash in the cities and countryside of the former Yugoslavia, it's impossible to delineate the home front from the front lines. In "Ribs," a Croatian widow goes to desperate lengths to keep her son out of the army. A Buddhist soldier in the Bosnian Muslim military is falsely accused of being an enemy informer after his detachment ambushes itself in "Hail." A draft dodger is in the hospital for a transplant in "A Purple Heart," when a Croatian general steals the heart for himself. In "Spleen," a Bosnian é migré cannot find release from the haunting memories of her homeland.
The stories in Infidelities cover a broad sweep of time, from the first shots of World War I fired in Sarajevo to the plight of Balkan immigrants in contemporary America. Throughout, acts of compassion, dark humor, and even desire arise from a landscape devastated by tragedy.
Infidelities: Stories of War and Lust
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Darkroom Basics: And Beyond by Roger Hicks, ISBN 1843400480
With the black-and-white developing techniques shown here, makeshift spaces will do. Diagrams and photos simplify the use of developers, fixers, graduates, timers, and thermometers. Sections on equipment cover enlargers, lenses, trays, tanks, drums, and safelights. Process negatives and turn out work prints, test strips, contacts, and proofs. Everything from cropping to vignetting to retouching is covered.
Darkroom Basics: And Beyond by Roger Hicks, ISBN 1843400480
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Advanced Calculus by Gerald B. Folland, ISBN 0130652652
This book presents a unified view of calculus in which theory and practice reinforces each other. It is about the theory and applications of derivatives (mostly partial), integrals, (mostly multiple or improper), and infinite series (mostly of functions rather than of numbers), at a deeper level than is found in the standard calculus books. Chapter topics cover: Setting the Stage, Differential Calculus, The Implicit Function Theorem and Its Applications, Integral Calculus, Line and Surface Integrals--Vector Analysis, Infinite Series, Functions Defined by Series and Integrals, and Fourier Series. For individuals with a sound knowledge of the mechanics of one-variable calculus and an acquaintance with linear algebra.
Advanced Calculus by Gerald B. Folland, ISBN 0130652652
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Colonial Brazil by Leslie Bethell, ISBN 0521349257
Colonial Brazil is a selection of chapters from the Cambridge History of Latin America volumes 1 and 2 brought together to provide a continous history of the Portuguese Empire in Brazil from the beginning of the sixteenth to the beginning of the nineteenth centuries. The chapters cover early Portuguese settlement, political and economic structures, plantations and slavery, the gold rushes, the impact of colonial rule on Indian societies, imperial reorganization in the eighteenth century, and demographic and economic change during the final decades of the empire.
Colonial Brazil by Leslie Bethell, ISBN 0521349257
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I Love You
This follow-up to the highly successful "Sweet Dreams" features the Taggies fleece blanket on the cover and eight colorful tags for babies to pull and rub. Each cloth spread includes an appliqu and a pastel illustration. 3 spreads. Consumable.
I Love You
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Drive Time: Italian (Cassette): Learn Italian While You Drive
Now anyone can learn a foreign language while commuting to work, running errands, or even on a trip with the family. These audio programs feature four hours of recordings with lessons that cover all the essentials--vocabulary, pronunciation, grammar, and basic conversation. Includes a 64-page guide.
Drive Time: Italian (Cassette): Learn Italian While You Drive
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The Illustrated Encyclopedia of Soccer: The Essential Guide to the Game by Keir Radnege, ISBN 0789306700
Not only does this pocket-sized reference cover the World Cup championships, it also details a host of other national and club championships that take place throughout the world every year. 200 color photos.
The Illustrated Encyclopedia of Soccer: The Essential Guide to the Game by Keir Radnege, ISBN 0789306700
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Goblins
Goblin stories come from all over the world. The sole purpose of these imaginary, evil creatures is to inflict revenge on humans and gain power over them. Goblins are most dangerous when they wander about under cover of darkness.
Goblins
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